9 YEARS EXPERIENCE
Ana Wang
Senior Project Manager
§ Service 008 · Communications & Engagement
Communications & Engagement
Stakeholder and community engagement for council and NZTA transport programmes. "No surprises" comms planning, public consultation, Mana Whenua liaison, school and resident engagement, and crisis comms during high-impact delivery and incident response.
Who it's for
- NZTA Waka Kotahi
- Local councils
- Infrastructure & alliance partners
The problem we solve
Transport delivery lives or dies on the community around it. Engagement treated as an afterthought turns into objections, delays and reputational damage; done well, it earns the social licence a programme needs to be delivered.
TTAP plans and runs the engagement — stakeholders mapped, a "no surprises" comms plan, genuine consultation and Mana Whenua liaison — and closes the loop so the community sees its input in the outcome.
What's included
- No-surprises comms planning
- Public consultation
- Mana Whenua liaison
- School & resident engagement
- Community Board & stakeholder reporting
- Crisis & incident communications
What you get
- Communications and engagement plans
- Public consultation design and delivery
- Mana Whenua and stakeholder liaison
- School and resident engagement
- Community Board and council reporting
- Crisis and incident communications
How we work
- 01
Map stakeholders
We identify who's affected and who matters, and the level of engagement each needs.
- 02
Plan engagement
We build a "no surprises" comms and engagement plan matched to the programme's risks and milestones.
- 03
Engage & listen
We run the consultation and liaison — including Mana Whenua, schools and residents — and capture what we hear.
- 04
Report & close the loop
We report to the Community Board and council and show the community how its input shaped the outcome.
Standards
- IAP2 engagement spectrum
- NZTA / council engagement guidance
- Te Tiriti-based partnership principles
Tools
- Stakeholder mapping
- Consultation & feedback analysis
- Plain-language reporting
Relevant projects
Who leads this work
Frequently asked
Do you handle Mana Whenua engagement?
Yes — Mana Whenua liaison is part of how we engage, approached as a genuine partnership rather than a tick-box, and tailored to the relationships and kaupapa of the rohe.
Can you run comms during disruptive construction or an incident?
Yes. "No surprises" planning for high-impact delivery, and crisis and incident communications when something goes wrong, are both part of the service — the goal is that affected people hear it from you first.
How do you make sure consultation actually changes anything?
We capture and analyse what we hear and report it back with the decisions it informed — closing the loop so the community can see its input in the outcome, which is what keeps trust intact for the next project.